Jilievo Casino Terms
and Conditions

1 Introduction

These Terms and Conditions ("Terms") govern the relationship between jilievo casino ("we", "us", "the platform") and any person ("you", "the player") who registers an account or uses any service provided through the jilievo casino website and mobile application. These Terms apply to all games, promotions, payment services and support interactions available on the platform.

Jilievo casino is operated as an online gaming platform serving players in Bangladesh. All transactions are conducted in Bangladeshi Taka (BDT). By accessing jilievo casino, you confirm that you are doing so voluntarily and that online gaming is not prohibited in your jurisdiction.

These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference and form part of the overall agreement between you and jilievo casino.

2 Eligibility & Registration

To register and use jilievo casino, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a natural person — corporate or institutional accounts are not permitted.
• You must provide accurate, complete and current information during the registration process.
• You must not already hold an active or previously suspended account at jilievo casino.
• You must not be on any self-exclusion list maintained by jilievo casino.

Jilievo casino reserves the right to request identity verification documents at any point. This includes but is not limited to a national ID card, passport or mobile banking statement. Failure to provide requested documents within a reasonable timeframe may result in account suspension until verification is complete.

If you provide false information during registration — including your name, date of birth or contact details — jilievo casino reserves the right to close your account immediately and withhold any balance pending investigation.

3 Account Responsibilities

You are solely responsible for maintaining the security of your jilievo casino account. This includes keeping your password confidential and not sharing your login credentials with any other person. Jilievo casino will never ask for your password via email, chat or phone.

• Only one account per person is permitted. Duplicate accounts will be closed and balances may be forfeited.
• You are responsible for all activity that occurs under your account, whether or not you authorised it.
• If you suspect unauthorised access to your account, contact jilievo casino support immediately via live chat.
• You must update your account information promptly if any details change, particularly your mobile number linked to bKash or Nagad.

Jilievo casino accounts are personal and non-transferable. You may not sell, transfer or assign your account or any balance within it to another person under any circumstances.

4 Deposits & Withdrawals

All financial transactions at jilievo casino are processed in BDT. We currently support bKash, Nagad and Rocket as payment methods. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500.

• Deposits are credited to your jilievo casino account in real time under normal conditions.
• Withdrawals are processed within 15–30 minutes during standard operating hours.
• Jilievo casino does not charge fees on deposits or withdrawals, though your mobile banking provider may apply their own charges.
• Withdrawals can only be made to a payment method registered in your own name. Third-party withdrawals are not permitted.
• Jilievo casino reserves the right to request additional verification before processing large withdrawals.
• Funds deposited at jilievo casino must be used for gaming. Depositing and immediately withdrawing without gameplay may be treated as suspicious activity.

5 Bonuses & Promotions

Jilievo casino offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated at the point of offer, which supplement these general Terms. In the event of a conflict, the specific bonus terms take precedence.

• All bonuses at jilievo casino are subject to wagering requirements. The specific multiplier (e.g. 20x, 30x) is stated in each offer.
• Wagering requirements must be completed within the validity period stated in the offer. Expired bonuses are forfeited.
• Bonus funds and winnings derived from bonus funds cannot be withdrawn until wagering requirements are fully met.
• Jilievo casino reserves the right to cancel any bonus if there is evidence of abuse, including but not limited to: using multiple accounts to claim the same offer, placing low-risk bets to meet wagering requirements, or coordinating with other players.
• Welcome bonuses are available to new players only. One welcome bonus per household, device and IP address applies.
• Jilievo casino may modify, suspend or cancel any promotion at any time with reasonable notice.

If you are unsure whether a specific betting pattern qualifies toward wagering requirements, contact jilievo casino support before placing the bets. We're happy to clarify — it's better to ask first than to find out after that the wagers didn't count.

6 Gameplay Rules

All games available at jilievo casino operate using certified Random Number Generator (RNG) technology. Game outcomes are determined independently and cannot be influenced by jilievo casino or any player. Published RTP figures represent long-term statistical averages and do not guarantee individual session results.

• In the event of a technical fault during a game round, the round may be voided and the stake returned to your account.
• If a game result is displayed incorrectly due to a software error, jilievo casino reserves the right to correct the result and adjust balances accordingly.
• Bets placed after a game round has concluded — due to connectivity issues or display lag — will be voided.
• Jilievo casino game rules are displayed within each game interface. It is your responsibility to read and understand the rules before playing.

7 Prohibited Conduct

The following activities are strictly prohibited at jilievo casino and will result in immediate account suspension, forfeiture of balance and potential reporting to relevant authorities:

• Operating more than one account, whether under your own name or a false identity.
• Using automated software, bots, scripts or any artificial means to interact with jilievo casino games or systems.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs or errors to generate winnings. Any winnings obtained through exploitation will be voided.
• Depositing funds obtained through illegal means or using jilievo casino for money laundering purposes.
• Attempting to reverse-engineer, copy or reproduce any part of the jilievo casino platform.
• Harassing, threatening or abusing jilievo casino staff or other players through any communication channel.

8 Responsible Gaming

Jilievo casino is committed to providing a safe gaming environment. We provide the following responsible gaming tools to all registered players, accessible directly from your account settings:

• Deposit Limits: Set daily, weekly or monthly deposit caps. Limits take effect immediately when reduced and require a 7-day cooling-off period when increased.
• Session Timers: Set a maximum session duration. You will receive a notification when your session limit is approaching.
• Reality Checks: Receive periodic reminders of how long you have been playing and your net session result.
• Self-Exclusion: Exclude yourself from jilievo casino for a period of 1 month, 3 months, 6 months, 1 year or permanently. Self-exclusion cannot be reversed during the chosen period.
• Account Cooling-Off: Take a short break of 24 hours, 48 hours or 7 days without full self-exclusion.

If you believe your gaming is causing harm to yourself or others, please use these tools or contact our support team. We can also provide information about external support organisations. Gaming should be enjoyable — if it stops being that, please reach out.

9 Privacy & Data

Jilievo casino collects personal data only to the extent necessary to operate your account, process payments and comply with legal obligations. We do not sell your personal data to third parties. Full details of how we collect, store and use your data are set out in our Privacy Policy.

• By registering at jilievo casino, you consent to the collection and processing of your data as described in the Privacy Policy.
• You have the right to request access to, correction of, or deletion of your personal data held by jilievo casino, subject to legal retention requirements.
• Jilievo casino uses industry-standard encryption to protect data transmitted between your device and our servers.

10 Limitation of Liability

Jilievo casino provides its platform on an "as available" basis. While we make every effort to ensure continuous availability, we cannot guarantee uninterrupted access and are not liable for losses arising from:

• Temporary platform downtime for maintenance or technical issues.
• Connectivity problems on the player's side, including mobile network outages.
• Losses resulting from gameplay decisions made by the player.
• Delays in payment processing caused by third-party payment providers such as bKash or Nagad.
• Unauthorised access to your account resulting from your failure to maintain password security.

In all cases, jilievo casino's maximum liability to any player is limited to the amount deposited by that player in the 30 days preceding the event giving rise to the claim.

11 Account Termination

You may close your jilievo casino account at any time by contacting our support team. Upon closure, any remaining balance (after deduction of any applicable bonus funds that have not met wagering requirements) will be returned to your registered payment method within 5 business days.

Jilievo casino reserves the right to suspend or terminate any account at any time if:

• There is evidence or reasonable suspicion of fraud, abuse or prohibited conduct.
• You have breached any provision of these Terms.
• We are required to do so by law or regulatory instruction.
• Your account has been inactive for more than 12 consecutive months.

In cases of termination due to breach of Terms, jilievo casino reserves the right to withhold the account balance pending investigation. If fraud is confirmed, the balance may be forfeited in full.

12 Changes to These Terms

Jilievo casino may update these Terms from time to time. When we make material changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect. The updated Terms will always be available on this page with the date of last revision clearly stated.

Continued use of jilievo casino after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the changes, you should close your account before the effective date.

13 Contact Us

If you have any questions about these Terms and Conditions, or about any aspect of your jilievo casino account, please contact our support team:

• Live Chat: Available 24/7 from within your jilievo casino account dashboard.
• Email: [email protected] — we respond to all emails within 24 hours.
• FAQ: Common questions are answered in our FAQ section.

These Terms and Conditions were last updated in January 2025 and supersede all previous versions.